CX Made Simple helps you create better customer experiences by identifying what your community needs, aligning your team, and delivering effective services. Drawing on insights from over 50 councils, we provide proven methods and tools to speed up your progress from planning to execution.
Focusing on customer-centred thinking will quickly improve service delivery and reshape how your community views your council. It’s a roadmap to drive positive change faster. Resources cover everything from strategy to execution because we want to help you secure buy-in, roll out initiatives and demonstrate real impact.
Deliver experiences that earn community trust and credibility swiftly.
Boost involvement through meaningful interactions that inspire participation.
Streamline processes to make access easier and reduce administrative strain.
Achieve fewer complaints by creating satisfied, well-served residents.
Strengthen your community image to attract residents and businesses, building pride and confidence.
Manager
Customer Service
"I think that any other council should jump on it. You made it easy for me. The research that was undertaken was great. The results that we got from that was great. It's been a really easy process without me having to overload. The end product was well worth the time spent on the project. We are going to get a lot out of this, it's going to make our life easier."
"Having your team help us put those deliverables together to do what we need to do was fantastic. It gives us clarity, it's unbiased. It's an unbiased source of truth."
Team Leader
Customer Relations
"The guys were really great at engaging with all different stakeholders throughout this process – from getting our operational staff on board to educating executives on why we were going through this process and how it would look."
"They helped us with a clear understanding of what needed to be done and how best we could achieve it. They are not only very professional and great value for money but also provide amazing service. I wouldn’t hesitate to recommend them."
Team Leader
Customer Experience
"The system developed by CX Made Simple is a game changer. It empowers us to achieve results we couldn’t have reached on our own. By leveraging innovative tools and methodologies, it delivers fresh insights and practical solutions that truly drive action."
"The process was adaptive and responsive, ensuring that the system aligned perfectly with our needs while maintaining empathy for both our team and the community we serve."
Customer Experience
"The Customer system transformed our approach to customer experience, seamlessly guiding us from staff engagement to executive alignment. The tools and methodologies provided helped us pinpoint key issues, validate challenges, and implement practical solutions."
"The system offered clear steps to become more customer-centric, from fixing communication gaps to rolling out a new CRM. The journey mapping results have already made a tangible impact. This system is a valuable asset for any council aiming to enhance service delivery."
Head of Customer Experience
"Working with you helped us uncover what our customers were truly saying, providing clear and unbiased feedback that cut through the noise. Unlike other approaches, their agile methodology offers proactive recommendations across customer segments."
"The process we went through revealed critical pain points in our customer journey, allowing us to focus on the right areas for improvement. By mapping out clear processes and enhancing transparency, we’ve seen a direct reduction in confusion and inefficiencies and how to achieve both immediate and long-term improvements."
Convert complex reports and metrics into clear, actionable insights.
Identify key community needs, optimise your resources, and make informed decisions that drive meaningful outcomes — without needing to be a data expert.
Access concise video lessons and expert masterclasses whenever you need them.
Our content is crafted by local government professionals to help you solve real challenges quickly, using practical solutions that work.
You don’t have to navigate the complexities of local government alone.
Our platform is your 24/7 space to exchange ideas, share experiences, and connect with others who know the unique challenges of public service.
Join live bi-weekly monthly coaching sessions to get tailored advice, ask your pressing questions, and learn from experts who have been in your shoes — all in an interactive, supportive environment.
Access a toolbox filled with practical resources to enhance every aspect of community engagement.
From customer feedback surveys to digital communication templates, we help you elevate the way you serve, one interaction at a time.
Save time by accessing our curated list of the top customer experience tools used by larger organisations and adapted for use by Local Government.
We turn the ‘tedious tasks’ of local government management into engaging, practical lessons. Add a dynamic community of dedicated local government professionals like you, and you’ve got everything you need to deliver exceptional service and drive improved community outcomes.
Improve Community Impact
Save Time on Admin
Streamline Service Delivery
Build Team Confidence
Connect with Other Councils
Unlimited access to all courses and live coaching events
Fortnightly live coaching sessions to tackle your unique challenges
Continuous access to future course updates and new content
On-Demand modules to learn at your own pace
Practical tools and resources, including Playbooks, Workbooks and Checklists
Collaborate with a vibrant community of local government peers
Exclusive insights and strategies to drive real results
